Laguiole Knives & Cutlery Australia
Free shipping on all orders within Australia
Customer Care
Laguiole Australia is committed to providing exceptional customer service and quality products. Our aim is to make your shopping experience with us as easy as possible.
​
For product, order or wholesale enquiries please get in touch with us by completing our Contact form. We endeavour to respond to all messages within 1-2 business days.
Our Promise
Orders are handled within 3–7 days. We endeavour to ensure that all products listed in our online store are currently in stock and pricing is true and correct. In the event that an ordered item is unavailable or we are unable to fulfil your order, we will notify you within 1-2 working day to arrange an agreeable alternative item, a backorder or a full refund.
Once despatched, we will send you a tracking number. Upon delivery, you will be required to sign for your order. Parcels cannot be left unattended. Standard shipping is free within Australia. Transit takes 3–9 days after dispatch, giving an estimated total delivery time of 6–16 days including handling. Please contact us for international shipping and expediting orders.​
Warranty
The warranty period starts from the date of purchase. All products purchased through this online store (Laguiole Australia) are covered by 24-month warranty against manufacturing faults. A warranty claim must include the order number, damage description and photographs.
A faulty piece will be replaced within 14 days if it is found to be defective - exclusive of damage caused by improper or unreasonable use. The warranty applies to the original owner and is non-transferable. It does not cover normal wear, chips in knife blades, broken knife tips, rust, discolouration from food, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. Modifying a product in any way voids this warranty.
​
Improper use includes:
​
-
cutting hard substances, for example frozen foods, bones, hard nuts, and hard cheeses
-
using an item as a screwdriver, can or bottle opener, and so on
-
dropping an item on the floor or hitting against other hard surfaces
-
not following the care instructions provided in the Buying Guide section .
​
Laguiole Australia may request the return of a faulty item. In this case, a reply paid label will be provided (free shipping).
Returns
Change-of-mind returns are accepted within 14 days of delivery. The customer pays return postage and a 20% restocking fee. Please contact us before returning a product and provide the tracking number.
For change-of-mind returns, the complete product must be returned in the original factory condition, that is, not damaged, opened or used. Any shrink-wrap must be intact. Returns must be wrapped in bubble wrap and returned in a shipping carton for protection during shipping. The refund is the original purchase price less the 20% restocking fee. The refund payment will be processed within 1-2 days of receipt of the returned product.
​
These change-of-mind conditions do not exclude or limit your rights under Australian Consumer Law. Defective-product returns are handled separately under our warranty and consumer guarantees.
Note:
-
Laguiole Australia is not responsible for any items lost or damaged during return shipping. This includes items where the customer provided an incorrect or incomplete shipping address.